Rebate Services That
Delight and Deliver

At Arrowhead, we provide comprehensive promotional rebate services, leveraging over 40 years of experience to deliver seamless programs that delight customers and drive results.

Our end-to-end rebate processing support includes program design, mobile-optimized submission portals, and live customer support. We ensure a smooth consumer experience through every step while maintaining efficient processing and program management. Additionally, we provide customized solutions that adapt to your unique business requirements.

We’d Love to Hear from You!

Rebate Status

Are you looking to find the status of your rebate? Please use the link below.

Check My Rebate Status

Arrowhead’s End-to-End
Rebate Services

Payment Solutions

  • Mail-in rebates
  • Digital/paperless rebates
  • Electronic checks
  • Virtual checks
  • Self-mailer checks
  • Insertable checks

Program Management

  • Refunds processing
  • Trade incentives/B2B
  • Unclaimed property
  • Live agent support
  • Custom program design

Technical Services

  • Mobile-optimized portals
  • Digital receipt upload
  • Web development
  • Program analytics

Rewards & Engagement

rebate services

Rebate Processing FAQ

Does Arrowhead process digital rebates?

Yes, Arrowhead provides comprehensive modern digital rebate solutions. This includes mobile-optimized and user-friendly platforms, along with receipt upload functionality that integrates with the customer’s device.

These digital offerings, including mobile-optimized submission portals and program design, deliver a seamless customer experience for brand awareness and sales growth.

Does Arrowhead process mail-in rebates?

Yes, Arrowhead processes traditional mail-in rebates. We offer a full range of options, including digital, mail-in, and paperless solutions.

What are payment options for a rebate?

Arrowhead offers multiple payment solutions to maximize customer engagement and satisfaction. These payment options include PayPal, Venmo, prepaid cards, digital check, and ACH.

How does Arrowhead manage invalid submissions?

Arrowhead protects your programs with strong fraud protection and compliance through a tiered validation system.

This robust approach combines automated detection algorithms, which identify suspicious patterns and behaviors, with a crucial manual human review process for submissions flagged as suspicious.

What is the difference between a rebate and a coupon?

The key distinction between a rebate and a coupon is the timing of the discount.

A coupon offers an immediate price reduction at the register, while a rebate provides a delayed refund or partial reimbursement after the purchase is complete.

Rebates require the customer to submit post-purchase documentation to receive payment later.

How long until a consumer receives payment on a valid rebate?

The final payment timing is dependent on the program rules and the specific payment method chosen. Arrowhead’s role is to ensure the process is as fast as possible.

We use streamlined processes and mobile-friendly platforms to accelerate the validation time, which is the longest part of the rebate process. Once a rebate is validated, we offer multiple modern payment options (like PayPal, Venmo, or ACH) designed for quick delivery.

Does Arrowhead offer a reporting portal?

Yes, Arrowhead offers a dedicated product called the Promo Portal.

This portal provides you with 24/7 access to your program data via desktop, tablet, and mobile devices. It features customized dashboards and analytics, including a dynamic data visualization builder, to deliver detailed redemption reporting and contextual insights.

The Promo Portal is a key component of our ongoing partnership, providing you with the data transparency and control needed to easily track, evaluate, and optimize your promotional programs.

What industries does Arrowhead serve?

Arrowhead has been a trusted leader in sweepstakes administration for over 40 years, serving clients across diverse industries including:

  • Animal Health
  • Automotive
  • Beauty
  • Beer, Wine & Spirits
  • Cannabis
  • Consumer Packaged Goods
  • Healthcare & Pharmaceutical
  • Sporting Goods
  • Tobacco

We customize our solutions to meet the unique compliance requirements and marketing objectives of each industry and client.

Can Arrowhead manage full-service customer service needs?

Yes. We provide dedicated, full-service customer support for your rebate programs.

Our service includes live agent support to assist customers throughout the entire rebate journey, from submission through final payment. We manage all customer and client inquiries in-house to ensure high satisfaction and prompt resolution.

loyalty program management

Engage new customers and keep them loyal.

Our goal at Arrowhead is to help you engage your customers to grow brand awareness, loyalty and sales. Our rebate programs will help you do all three, with Arrowhead doing the heavy lifting. By taking the administrative and other complexities of promotions off your plate, your team has more time to focus on your strategy, core products, and customer relationships.

Our solutions are customized to your needs and designed to align with your brand goals, while also giving your customers a hassle-free and seamless experience.

Get in Touch

Client Success Stories

Explore a few of our client success stories below:

How We Generated 800K+ Entries for an Animal Health Sweepstakes

Learn More >

How We Optimized Call Center Performance Through Strategic System Integration

Learn More >

How We Saved a Consumer Brand $1.5M in Fraud Losses

Learn More >

What Our Clients Are Saying

“A big thanks to the entire Arrowhead team for all the hard work and ongoing dedication to make this partnership extremely successful.”

Chuck F., National Contract Manager

“We value our continued partnership and especially APF’s willingness to continue to help us develop win-win customer solutions. We greatly appreciate the team effort and look forward to a tremendous new year!”

Anonymous

“You guys are amazing!”

Lauren T., Project Manager Marketing Company

“Thank you for the excellent preparation and collaboration over the past two days. You are the reason we can help smokers and their families EVERYDAY. Thank you for the amazing partnership over the past 10 years!”

LaVerne H., U.S. Expert Sales: Director, Leading Healthcare Company

“This could not have been accomplished in such an efficient and well-coordinated manner without a tremendous team effort.”

Chuck F., National Contract Manager

“You make a difference!”

Leading Food Company

“Congratulations and a great job to all who worked to turn this around in such a short period. Many thanks for the collaboration; a tell-tale sign of a high performing team.”

Brian S., Marketing Manager, Leading Spirits Company

“Site went live without a hitch. Nice work.”

Steven R., Senior Digital Director, American Multinational Food Company

“For myself, I found the whole experience to be fantastic. The call I received yesterday (as I was seeded) was from a very engaging person. I appreciated the energy given to the script she read. It is one of the best calls of this type I have ever had.”

Tracey K., Public Sector Media Group

“You guys are the best. Thanks, as always, for the quick turnaround.”

Jaclyn M., Leading Customer Relationship Agency

“Thanks so much for working on all these crazy need-it-tomorrow text-to-win programs with us! It’s been great working with you!”

Leah A., Account Executive; Marketing Company

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