CASE STUDY

Custom rebate portal simplifies school program

CPG Rebate Processing

Published July 2, 2026

Objective

A leading consumer packaged goods company needed a better way to manage its school rebate program.

The existing process relied on manual submissions and payment administration. The goal was to create a secure online portal where participants could register, submit rebate requests, upload supporting documentation, and simplify program management for administrators.

The Arrowhead Approach

We built a custom rebate solution that simplified the submission process for participants while giving program administrators the tools they needed to review requests and issue payments more efficiently.

1

Custom rebate portal

We developed a secure website where users could create an account, submit rebate requests, and upload invoices and receipts.

2

School verification

We integrated a national education database to help users locate and verify eligible schools during registration, reducing errors and incomplete submissions.

3

Payment administration

We built the business logic needed to review approved submissions and support recurring rebate payment distributions.

4

Program continuity

To keep the program running during development, we implemented a temporary mail-in submission process until the online portal was ready.

Results

The new rebate portal gave participants a faster, more convenient way to submit requests while reducing the manual work required to manage the program. By bringing registration, document uploads, school verification, and payment administration into one system, the client gained a more efficient process that supports future program growth.

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