Kitting & Fulfillment
Published January 27, 2026
This project focused on the relaunch of a national rebate initiative designed to reward professional outdoor and equipment users for their brand loyalty. The program provided regional dealers with a strategic sales tool to meet high market demand while it strengthened the bond between the brand and its most dedicated professional customers.
The client's primary objectives were to:
We executed a two-phase rollout to meet a tight launch deadline, with an initial focus on dealer-facing updates followed by payout mechanics. Our team developed a custom submission portal that utilized API integrations for instant product validation. This system allowed us to verify documentation and professional use in real-time, which ensured that only eligible claims moved toward the payout stage. By combining automated technical guardrails with manual expert review, we maintained total oversight of the program’s massive financial scale.
We managed a rapid re-launch that prioritized dealer-facing updates to ensure immediate adoption.
Our developers integrated a validation system to automate the verification of product data and customer eligibility.
We created a simplified submission form that adjusted based on specific purchase requirements and regional offers.
We required comprehensive proof of purchase and professional documentation to validate every claim before payout.
The program achieved unprecedented scale over a four-year period, as we reviewed and approved an average of more than 1,500 submissions every month. Our rigorous approval process and strategic guardrails protected over $90 million in rebate payouts from potential errors or fraud. Ultimately, the program tracked a massive volume of customer investment, which exceeded $2 billion in total spend and solidified the client’s position as a market leader.
