Secure and Efficient
Coupon Redemption

At Arrowhead, we provide comprehensive coupon redemption services. Our end-to-end support includes strategic planning, coupon design, redemption processing, and fraud control management. We ensure timely reimbursement to retailers while maintaining strict security measures across traditional and digital channels. Additionally, we provide comprehensive reporting, analytics, and dedicated customer support.

With Arrowhead, you gain reliable redemption processing, fraud protection, and full program support from concept to completion. We also help you engage consumers through multiple channels including social media, mobile, and loyalty programs to drive brand growth and retail partnerships.

We’d Love to Hear from You!

Arrowhead’s Complete
Coupon Services

Legal & Compliance

  • State-specific offer polling and approval
  • Fraud control systems
  • Retailer validation protocols
  • Security oversight and data retention

Program Management

  • Creative and operational program support
  • Direct mailing solutions
  • Consumer appeasement coupons
  • Print-on-demand manufacturer coupons

Technical Services

  • Promo Portal for program management
  • 24/7 access via desktop, tablet, and mobile
  • Customized dashboards and analytics
  • Detailed redemption reporting

Marketing & Engagement

  • Digital deployment across channels
  • Social media integration
  • Mobile and loyalty program support
  • Multi-category expertise including beer, wine, and spirits
coupon redemption companies
retailer support

We turn your coupon programs into customer connections.

We work in true partnership with your team to build customer engagement and loyalty through targeted and timely offers designed to connect your customers with your brand.

Our streamlined processes and expertise ensure your retailers are reimbursed quickly and accurately, while protecting you against fraud. We’ll also bring you detailed reports with customized dashboards and analytics, so you aren’t left in the dark.

Get in Touch

Coupon Redemption FAQ

What is a manufacturer’s representative?

A manufacturer’s representative, or redemption agent, is an independent, specialized partner that supports a brand’s coupon programs from design to execution and redemption to recovery.

We are proud to be one of the only full-service manufacturing agents left in the United States. We serve as your trusted partner, providing complete coupon lifecycle management.

This includes strategic planning, creative design, fraud protection, timely retailer reimbursement, and dedicated customer support, allowing your internal teams to focus on core business objectives.

Is Arrowhead a coupon clearinghouse?

No. Arrowhead is a full-service manufacturer’s redemption agent.

While a clearinghouse primarily focuses on the physical sorting and processing of paper coupons, we provide an end-to-end promotion management service.

Our support is strategic, covering both traditional and digital channels, and includes compliance, comprehensive reporting, and fraud control systems—giving you a complete solution beyond basic clearing.

What is the difference between a rebate and a coupon?

An important distinction between a rebate and a coupon lies in the timing of the discount and the required effort from the customer.

A coupon offers an immediate price reduction applied directly at the point of purchase when the customer presents it at the register. The customer pays the lower, discounted price right away, making it a straightforward way to drive instant trial and sales.

Conversely, a rebate provides a delayed refund or partial reimbursement after the purchase has been completed. The customer must pay the full retail price upfront and then take an additional, often complex step—such as submitting a form, proof of purchase, or UPC—to claim their money back later. Rebates are typically used to incentivize high-volume purchases or reward long-term loyalty with a deferred cost to the brand.

Can you process digital coupons?

Yes. We provide comprehensive support for both traditional and digital channels.

Our services include digital deployment across channels, social media integration, and mobile and loyalty program support to ensure your offers are secure, trackable, and easy for consumers to redeem across the modern retail landscape.

Can you process printed manufacturer’s coupons?

Yes. As a full-service manufacturer’s agent, our program management services are designed to handle all forms of printed offers.

This comprehensive support includes processing print-on-demand manufacturer coupons, consumer appeasement coupons, and direct mailing solutions for direct-to-consumer coupon mailings. We also handle the secure and efficient processing of standard Free-Standing Insert (FSI) coupon programs.

Does Arrowhead offer a reporting portal?

Yes, Arrowhead offers a dedicated product called the Promo Portal.

This portal provides you with 24/7 access to your program data via desktop, tablet, and mobile devices. It features customized dashboards and analytics, including a dynamic data visualization builder, to deliver detailed redemption reporting and contextual insights.

What industries does Arrowhead serve?

Arrowhead has been a trusted leader in sweepstakes administration for over 40 years, serving clients across diverse industries including:

  • Animal Health
  • Automotive
  • Beauty
  • Beer, Wine & Spirits
  • Cannabis
  • Consumer Packaged Goods
  • Healthcare & Pharmaceutical
  • Sporting Goods
  • Tobacco

We customize our solutions to meet the unique compliance requirements and marketing objectives of each industry and client.

Can Arrowhead manage full-service customer service needs?

Yes. We offer dedicated customer support and call center services for retailer inquiries as part of our full program support from concept to completion.

Our teams are prepared to handle consumer inquiries and retailer payment questions, ensuring a seamless experience and timely resolution for all parties involved in your promotion.

Client Success Stories

Explore a few of our client success stories below:

How We Generated 800K+ Entries for an Animal Health Sweepstakes

Learn More >

How We Optimized Call Center Performance Through Strategic System Integration

Learn More >

How We Saved a Consumer Brand $1.5M in Fraud Losses

Learn More >

What Our Clients Are Saying

“A big thanks to the entire Arrowhead team for all the hard work and ongoing dedication to make this partnership extremely successful.”

Chuck F., National Contract Manager

“We value our continued partnership and especially APF’s willingness to continue to help us develop win-win customer solutions. We greatly appreciate the team effort and look forward to a tremendous new year!”

Anonymous

“You guys are amazing!”

Lauren T., Project Manager Marketing Company

“Thank you for the excellent preparation and collaboration over the past two days. You are the reason we can help smokers and their families EVERYDAY. Thank you for the amazing partnership over the past 10 years!”

LaVerne H., U.S. Expert Sales: Director, Leading Healthcare Company

“This could not have been accomplished in such an efficient and well-coordinated manner without a tremendous team effort.”

Chuck F., National Contract Manager

“You make a difference!”

Leading Food Company

“Congratulations and a great job to all who worked to turn this around in such a short period. Many thanks for the collaboration; a tell-tale sign of a high performing team.”

Brian S., Marketing Manager, Leading Spirits Company

“Site went live without a hitch. Nice work.”

Steven R., Senior Digital Director, American Multinational Food Company

“For myself, I found the whole experience to be fantastic. The call I received yesterday (as I was seeded) was from a very engaging person. I appreciated the energy given to the script she read. It is one of the best calls of this type I have ever had.”

Tracey K., Public Sector Media Group

“You guys are the best. Thanks, as always, for the quick turnaround.”

Jaclyn M., Leading Customer Relationship Agency

“Thanks so much for working on all these crazy need-it-tomorrow text-to-win programs with us! It’s been great working with you!”

Leah A., Account Executive; Marketing Company

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